CIO Chicago Summit | March 8, 2018 | Westin Chicago River North - Chicago, IL, USA

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Thursday, March 8, 2018 - CIO Chicago Summit

7:30 am - 8:10 am

Registration and Networking Breakfast

 

8:15 am - 8:25 am

Welcome Address and Opening Remarks

Moderated by:

Nevin Zimmermann, Former SVP, Chief Technical Officer at GE Capital, GE Capital View details

 
 
 

8:25 am - 8:55 am

Keynote Presentation

Digital Transformation: A Journey Not a Destination

There are many forces that are driving companies to continue to transform how they do business. Technological advances such as IoT, AI, machine learning, virtual reality and augmented reality are creating demanding expectations from customers, employees and boards. Adding to the complexity of CIOs and CISOs is the increasing threats to the security of the data that is at the heart of digital transformation. This keynote presentation will focus on the realities that this transformation will never end and it is critical to implement both the mindset and processes to treat digital transformation as a journey...not a destination.

Takeaways: 

  1. It is critical to realize that digital transformation will never end, but will always be unfolding.
  2. CIOs and CISOs must implement processes to ensure that not only their departments are forward thinking, but that their entire company is aware of what new technologies can bring to bear for customers and employees.

Presented by:

Kirk Lonbom, Chief Information Officer, State of Illinois View details

 
 
 

9:00 am - 9:30 am

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Keynote Presentation

A Case Study in Digital Transformation: Learnings Along the Journey

We will explore key learnings from a real life digital transformation story of an $8B company that needed to increase speed, flexibility and service quality while reducing both costs and risks. 

Takeaways:  

  1. Successful digital transformation requires digital reinvention of organizations, people and processes. 
  2. Digital reinvention requires new focus, new expertise and new ways to work.

Sponsored by:

IBM View details

 
 
 

9:35 am - 10:00 am

Executive Exchange

 

Think Tank

Machines Are Friends Not Foes: Using Cognitive Computing to Assess Threats

Popular movies, books and television shows typically position advanced technology as a threat to humanity and all we hold dear. Yet Cognitive Computing technologies such as Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing and Augmented Reality (AR) are helping CIOs and CISOs make better decisions faster. We will discuss how Cognitive Computing can help us navigate the acceleration of activity and decisions that we are experiencing on our Digital Transformation journeys.

Takeaways:

  1. New Cognitive Computing Technologies can be unnerving and difficult to trust
  2. Used properly, Cognitive Computing Technologies such as AI, ML and AR can provide data to humans in such a way to enable us to better prioritize the decisions we must make and make those decisions more effectively

 

10:05 am - 10:30 am

Executive Exchange

 

Think Tank

Designing the Digital Workplace

Employees are consumers of digital technologies such as IoT, AR and VR. The plethora of mobile devices has enabled them to work where they want and when they want which has raised the bar on employee expectations for tools and capabilities from their employers. In order for companies to retain the best and get the most out of their employees, it is vital to design and continually update the digital workplace. We will discuss the current trends as well as share case studies of successful digital workplace implementations.

Takeaways:

  1. Highly skilled employees will demand a mobile and efficient workplace.  
  2. Keeping these skilled employees fully engaged and passionate about your company is critical to achieving the desired digital transformation.

 

10:30 am - 10:40 am

Morning Networking Coffee Break

 

10:45 am - 11:10 am

Executive Exchange

 

Thought Leadership

Knowing is Half the Battle - Protecting Applications & Their Sensitive Data

Application security testing tools scan your code to reveal the long lists of known vulnerabilities, but not all are remediated before the next release-even with mature secure software development practices. Enterprises resort to using theoretical levels of criticality - not actual risks-to prioritize which accumulated vulnerabilities to fix and in what order. Many vulnerabilities often undergo an exception process and make it into protocol.

A real-time, embedded solution like Prevoty's runtime application self-protection RASP changes the game completely. Prevoty places an automated security mechanism at the front of the line - directly in the application's operating environment - to immediately lower risk and act as a compensating control at runtime.

As such, Prevoty-enabled enterprises see 98%+ of their known vulnerabilities mitigated instantly, reducing backlogs and expediting an otherwise cumbersome release process. Prevoty RASP detects live production attacks and generates real-time security event longs and reports. Security teams can then correlate pre production vulnerability scan results with Prevoty's runtime attack logs to go back, remediate based on actual risk - not just hypothetical threats. The result? Improved forensics.

Sponsored by:

Prevoty, Inc. View details

 
 
 

11:15 am - 11:40 am

Executive Exchange

 

Executive Boardroom

Data Security, Cloud, Access Controls & Regulations: What's Ahead for 2018?

The business engine runs on the fuel of massive data, now found everywhere and threatened by dark actors while coming under more and more compliance mandates that also threaten the business with significant fines.

  1. Digital Security Central To Enterprise Strategy & Threat Landscape
    1. Data is now everywhere - on-prem, cloud, contained by third parties.
    2. Cloud has its challenges and only partially mitigates risk
    3. Recent (2017) breaches - analysis
    4. New and emerging regulations now pose a "threat" to the business with mandates that contain teeth and businesses are not ready.
    5. It is really all about the data now, isn't it? The mandates are written around data security, privacy and consent.
  2. Access Controls
    1. What does the emerging threat landscape look like?
    2. One of the key issues allowing these threats to take place is a broken data model.
  3. Governance & Regulations
    1. GDPR, NY CRR - Broad Impacts (not technical)
    2. Address compliance / build around risk (Why the regulations exist in the first place)
    3. What are the basics?

Sponsored by:

Thales eSecurity, Inc. View details

 
 
 

11:45 am - 12:10 pm

Executive Exchange

 

Executive Boardroom

Hockey & ITSM: 6 Parallels & Recommendations for Service Desk Success

The Stanley Cup playoffs will be in full swing during the itSMF Professional Development Days, and there are multiple similarities between successful Hockey clubs and successful service desk teams. In this session we'll begin with "where is the puck going" or what is coming in service management. We'll discuss the challenges of not letting the club or service desk tool grow too old. 

This session will talk about speed, the need to go faster, and the impacts of lean, agile, and DevOps on ITSM and ITIL. Thinking of a goalie butterfly, we will consider the flexibility needed to meet the challenges identified above. We'll then examine how Wayne Gretzky's "Ninety percent of hockey is mental and the other half is physical" quote could apply to service management, and we will conclude with heart and culture. In each of these areas, we will provide corresponding recommendations for insuring the future success of your service desk.

Sponsored by:

Cherwell Software View details

 
 

Executive Boardroom

Year of the Defender - Cybersecurity Predictions for 2018

Cybersecurity dominated the news cycle in 2017. There were headlines about viral ransomware, global destructive wipers posing as ransomware, leaks of spy tools from U.S. intelligence agencies, and breaches at major companies. 

What does 2018 hold in store for the defenders? Come discuss the largest security trends Cybereason researchers have identified for 2018.

Sponsored by:

Cybereason View details

 
 
 

12:15 pm - 1:25 pm

Working Lunch & Panel

CIOs/CISOs as the Consummate Communicator

Digital transformation is changing how you equip your employees and how your company interacts with customers. It is also changing the role of the CIO and CISO to be a business leader and internal sales leader for transformation. CIOs are now responsible for communicating strategies and recommendations to CxOs, boards and key stakeholders within a company. Join us, during lunch, for a passionate panel discussion with your peers as they share how they are successfully communicating internally to accomplish the company's goals.

Takeaways:

  1. CIOs must be great communicators, not only with their teams, but the rest of the organization.
  2. CIOs must learn the best ways to communicate clarity and urgency with boards and CXOs.

 

1:30 pm - 1:55 pm

Executive Exchange

 

Think Tank

Big Data, Little Data. Secure Data, Lost Data

If digital transformation is a journey, then data is the fuel that will transport your company from here to there. What data do you have access to? How can you make sense out of the data and thus make decisions from it? How does a company use data to be a disruptor and not a victim? And how do you secure that data to ensure that the digital transformation journey does not end prematurely?

Takeaways:s:

  1. Digital transformation without constant access to usable and reliable data will be a slow and arduous journey.
  2. Digital transformation exposes increasing amounts of data potentially vulnerable to cyber attacks and must be addressed.

 

2:00 pm - 2:25 pm

Executive Exchange

 

Think Tank

Which Third Party Do You Trust?

It is not a matter of if, but a matter of when. Organizations, more and more, and are outsourcing business activities to 3rd-parties because of cost-savings, revenue opportunities, expertise, etc. Thus, collaborating with our business partners early to select the right third-party vendor(s) with the appropriate security posture is essential, especially for vendors hosting, processing and/or transmitting sensitive/regulatory information, or having access to our IT assets.

Takeaways:s:

  1. Regardless of the reasons, outsourcing some business functions to a 3rd party seems inevitable in today's world.
  2. It is critical to have a proper vetting procedure of third parties before engaging them as business partners who have access to company systems and data.

Presented by:

Bob Turner, CISO, University of Wisconsin - Madison View details

 
 
 

2:30 pm - 2:55 pm

Executive Exchange

 

Thought Leadership

Driving Digital Transformation: Proactive Path vs. Reactive Response

Shakespeare wrote that we should be afraid of greatness as "some are born great, some achieve greatness and some have greatness thrust upon them". This is true today as well for CIOs and CISOs. Digital transformation will happen, the only question being will the CIO drive it or will it be thrust upon them. We will discuss how to be a proactive voice in driving your company's digital transformation journey instead of waiting and responding to the voice of others.

Takeaways:s:

  1. Digital transformation is happening with or without our actions.
  2. The most successful CIOs will drive this transformation from a proactive point of view instead of reacting to internal and external voices.

 

3:00 pm - 3:25 pm

Executive Exchange

 

Think Tank

CIO's Got Talent: Finding, Growing & Retaining the Best People

While new technology and solutions can help CIOs make more, faster and better decisions for an organization, nothing will take the place of a highly talented workforce. CIOs need to be great recruiters of talent but even more importantly growing the skills and capabilities of their team providing engaging and challenging opportunities for people. Competitive compensation is important for retaining great talent but so is a work environment where individual growth and development are front of mind and not an after thought.  

Takeaways:

  1. Highly skilled employees want an environment where they can grow their skills and feel appropriately challenged.
  2. Finding the best people, inside and outside of your company, and then providing a path to individual excellence is a key responsibility of CIOs.

 

3:25 pm - 3:35 pm

Afternoon Networking Coffee Break

 

3:40 pm - 4:05 pm

Executive Exchange

 

Think Tank

Disrupt or Be Disrupted: The Digital Transformation Journey Has No Parking Lots

The seemingly ever expanding cadre of technological tools available to incumbent industry leaders are also available to myriad start-ups. Start-ups are using these new technologies to disrupt industries of all types, changing how customers think about tried and true industries. Disruption is found on every corner and it is critical for CIOs to lead their organizations in a way that make them as nimble as their competitors.

Takeaways:

  1. Technology enables companies, especially start-ups with no legacy infrastructure, to disrupt industries overnight.
  2. CIOs need to lead their companies in ways that disrupt before they are disrupted by others.

Presented by:

Roman Dumiak, Chief Architect - Architecture Services, Allstate View details

 
 
 

4:10 pm - 4:35 pm

Executive Exchange

 

Innovation Partners Showcase

A brief, but compelling review of three new innovative technologies supporting digital transformation.

Sponsored by:

Workday View details

 
 
 

4:40 pm - 5:00 pm

What's the Next Stop On the Transformation Journey?

Our Governing Board will summarize the learnings from the day and discuss the path forward for building an ongoing community of CIOs where common issues can be addressed and success stories can be shared.

Takeaways:

  1. Building an ongoing community with your peers can be an invaluable resource for tackling the digital transformation projects ahead of you.
  2. Sharing stories of success (and failures) is not reserved to a one-day CIO Summit, but should be shared on a regular basis with your peers.

 

5:00 pm - 6:30 pm

Summit Happy Hour