CIO Chicago Summit | March 8, 2018 | Westin Chicago River North - Chicago, IL, USA



Future Proof Your Service Management

Executive Boardroom - 11:45 am - 12:10 pm

The service desk is under pressure to go faster, help more than just IT, and be more agile in supporting business or organizational value creation. To address this, we've seen increased self-service adoption, more automation, low-code development, extending service management across the enterprise, and the early promise of artificial intelligence and machine learning. Despite this, many service desks are still reactive and barely keeping their heads above water. In this session we will discuss proven approaches for improving service delivery and support today while building a foundation for the future.

Sponsored by:

Cherwell Software

Cherwell Software View details