Keynote Presentation - 8:55 am - 9:25 am
There are two types of companies: those who already are or are becoming technology-driven companies; and those who are being disrupted by technology-driven companies. So how do "traditional" companies infuse technology into their businesses? In this session, we'll get beyond the hype of digital transformations, the changing role of the CIO, the introduction of new roles such as Chief Digital/Data Officers, and explore what actually needs to change.
- Technology is a major factor in developing successful business strategies. For example, the emergence of technology-driven platforms and the associated ecosystems is changing the landscape in many industries.
- Don't think of technology "supporting the business", instead think about technology fundamentally changing the way the business operates and how technology changes the nature of customer interactions and experience.
- Delivering value is not just about technology. Traditional company culture needs to change to embrace human-center design, agile work practices, integrated cross-functional teams, and empowerment of all employees to bring new ideas and challenge the status quo.
Steve Betts, Former CIO, Health Care Service Corp