CIO Chicago Summit | Mar 12, 2020 | Convene - 16 West Adams Street - Chicago, IL, USA

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Increasing Customer Value with RPA (Robotics Process Automation)

Think Tank - 2:15 pm - 2:40 pm

CIOs are turning to an emerging technology practice called robotic process automation (RPA) to streamline enterprise operations and reduce costs. With RPA, businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work. Looking at HCSC's Intelligent Automation will illustrate how this is possible. 

Takeaways

  1. What is Robotics Process Automation (RPA) 
  2. What are the benefits and pitfalls of RPA 
  3. What enterprise models/companies are successfully using RPA

Presented by:

Jim Petrassi, CTO, Blue Cross Blue Shield of Illinois View details